Flexible Case Management (FCM) is a service that can be purchased through an individual’s Consumer Directed Community Supports (CDCS) budget. Our Flexible Case Managers are experienced professionals who work collaboratively with families, individuals with disabilities, elderly individuals, County and State officials, and other community agencies to carry out the duties that are required when using the Consumer Directed Community Supports option.

Pinnacle Services offers services to consumers who receive funding under the Mental Retardation and Related Conditions (MR/RC) waiver; the Elderly (EW) waiver; Community Alternative Care (CAC) waiver; the Community Alternatives for Disabled Individuals (CADI) waiver; and the Traumatic Brain Injury (TBI) waiver. We are also offering these services to consumers who receive funding under the Minnesota Disabilities Health Options (MnDHO) and the Minnesota Senior Health Options (MnSHO) programs.

Flexible Case Management is a viable option for families and consumers who desire program or other technical support when using the Consumer Directed Community Supports (CDCS) option. All of the consumers we serve have the option to choose from a menu of services.

We Offer Families and Consumers …
We work with families and consumers to provide support. Areas of support include, but are not limited to:
• Developing a person-centered Community Support Plan (CSP)
• Providing information about CDCS and provider options
• Developing the Health and Safety Plan
• Facilitating community access
• Providing staff training that is specific to the consumer’s plan of care
• Overall management of funds
• Identifying and accessing community services and supports
• Assistance in recruiting, interviewing, hiring, training, scheduling and paying employees
• Monitoring the CDCS plan and budget, and revising it as needed