Frequently Asked Questions - Pinnacle Services

Frequently Asked Questions

Get answers to your most pressing questions

We accept a range of waivers including the Developmental Disabilities (DD), Community Alternatives for Disabled Individuals (CADI), Brain Injury (BI), and Community Alternative Care (CAC) waivers. We also serve individuals on a Consumer Directed Community Supports (CDCS) plan. You can learn more details about each of these waivers by clicking here: HCBS Waivers.

Housing Support is a state-funded program administered by the counties that pays room and board costs for individuals with low income. The goal of Housing Support is to prevent people from living in institutions or becoming homeless. Nearly 21,000 people per month receive Housing Support in the state of Minnesota and the average payment is approximately $922 per month. Learn more about eligibility and how to apply here: Eligibility.

Services that Pinnacle provides are funded by the person served’s individual waiver. Alternatively, an individual may fund their services through private pay, if that option is available. The cost of services is completely separate from the cost of rent or room and board. Rent is billed to the person served or their rep-payee and is paid either entirely out-of-pocket or supplemented by Housing Support. Basic utilities and food costs are covered by room and board payments.

Individuals who plan to move into our customized/assisted living apartments are encouraged to work with their case manager to make a referral to Bridging, a non-profit organization that provides quality used furniture to those in need. Alternatively, there are a few other resources for furniture if you are just getting started:

•  Reach & Restore, Inc

•  Affordable Mattress, Inc

•  BFW Charities

A case manager helps people coordinate waiver-paid services or health plan services and can also provide individuals with resources that may help support them. A case manager completes an assessment each year to ensure that individuals remain eligible for their selected waiver or program, helps them understand what services may be available to them under each program, makes warranted referrals, and helps persons with a disability set up services necessary to ensure their health and safety in the community.

We recommend you call Linkage Line at 1-800-333-2433 or Disability Hub MN at 1-866-333-2466,
or visit to find out what assistance is available to you.

A support planner is DHS-certified to help individuals and their families write their CDCS annual community support plan, helps families understand the different categories of the plan, and offers guidance on where to place each service within those categories when writing the plan. A case manager reviews the completed plan, ensures that the plan meets CDCS guidelines, ensures that the plan is below the DHS maximum CDCS budget, and approves any changes to the plan that may occur over the plan year.

Our case managers do not work at the county or health plan but rather work on behalf of the county or health plan to provide all of the same services a county or health plan worker would provide. If you have had a county worker before, our case managers do the same work.

Pinnacle Services requires that candidates complete an application and go through a comprehensive screening and interview process. Additionally, our human resources team conducts motor vehicle record and reference checks on candidates, all of which must be favorable. Offers of employment are extended to those whom we believe would best match the needs and philosophy of the organization. Upon hire, all employees must complete and pass a criminal background check and successfully complete initial orientation training.

We strive to be responsive to the issues and concerns of the people whom we serve as well as to their families, guardians and case managers. Feel free to contact the program coordinator or manager first. If your concerns are not addressed to your satisfaction, you can also contact the program director or program administrator.

What our employees have to say:

“I love helping a wide range of people find the services and supports they need to best improve their life.”

– Pinnacle Services Case Manager

Still have questions? We’d love to hear from you!