Meet Our Team

Dedicated people working hard to help others thrive

Nicolas Thomley


I am responsible for setting the vision for the organization and supporting our team. I love that the organization makes an impact in people’s lives and in our communities every day.

Jill Cilhar Headshot

Jill Cihlar

Chief Executive Officer

I oversee business operations and service delivery to ensure that services meet and exceed industry standards. I want to make the lives of those around me better and I enjoy working for Pinnacle because we’re always looking for ways to improve our services.

Lynn Morris Headshot

Lynn Morris

Program Administrator

I oversee our residential and independence programs, ensuring we meet licensing and CARF standards. I enjoy working with the individuals we serve, supporting life goals and independence. Pinnacle provides growth opportunities for its employees and upholds strong core values.

Anna Newberry Headshot

Anna Newberry

Human Resources Recruiting Manager

I manage the HR department and oversee recruiting, retention and compliance. I enjoy working with new and current employees and providing them the resources and support needed for their professional development.

Natasha Privratsky Headshot

Natasha Privratsky

Case Management Administrator

I oversee our case management department, ensuring we are helping people receive services they need to be as independent as possible. I love seeing our clients’ successes in their homes and workplaces. Pinnacle offers a great, collaborative environment for employees!

Elaine Koczur Headshot

Elaine Koczur

RN Manager

I coordinate home care services for clients in need who want to stay as independent as possible while staying in their own home. I enjoy helping people keep their independence at home and in the community.

Shannan Och

Accounting Manager

I manage the finance department, which handles all payroll processing, managing company expenses and billing for the services we provide. I love working for a company that’s dedicated to improving the lives of others and our community, while maintaining flexibility with our staff and clients.

Keana Multhauf

Keana Multhauf

Case Management Supervisor

I support our case managers and case manager captains, ensuring they demonstrate best practices and serve individuals to the best of their ability. I also coordinate our county contracts. I enjoy Pinnacle’s person-centered focus and our culture of encouraging one another to succeed.

Amy Kallevig Headshot

Amy Kallevig-Witherspoon

Case Management Supervisor

I am the case management supervisor for our Ramsey, Anoka and Wright County contracts. I enjoy this position because I love being part of the growth and coaching that occurs in the individuals we serve.

Alexa Chouinard Headshot

Alexa Chouinard

Case Management Supervisor

I oversee and train the employees onboarding into our case management department. I help professionals learn case management systems, servers and guidelines. I enjoy helping employees identify their personal career development goals.

Christina Davis

Case Management Supervisor

I am the case manager supervisor for our Medica, Scott County and Dakota County contracts. I enjoy helping my team members with tricky situations and providing the best care for the individuals we serve.

“I love that I am always learning and growing in my role as a social worker…I also love getting to build rapport with clients and watching them succeed with their supports.”

– Pinnacle Services Case Manager

Culture Icon

Our Culture

At Pinnacle Services, we take our responsibilities seriously and work hard to support the people we serve. But we also believe you can do great work while having a great time. Our company culture is a reflection of that commitment to working hard in an inclusive, supportive atmosphere. By celebrating our diversity and acknowledging our individual contributions, we’ve created a welcoming environment where everyone can feel safe to be their authentic self. We are advocates not just for our consumers, but for each other as well, championing our successes and recognizing our achievements. Our team has become a family and we prioritize respect and compassion in everything we do.

Join our Team?